Site Reliability Engineer

Job Title

Site Reliability Engineer

Location

Santa Clara, CA/REMOTE

# of Positions

2

Duties

Overview

• We are seeking a highly motivated Site Reliability Engineer (SRE) with a strong operational focus to join
• our growing team. In this role, you will play a vital role in ensuring the smooth operation and performance
• of our critical infrastructure and services. You'll work cross-functionally to create alignment and deliver
• results alongside builders who have helped to shape the success of companies such as Google, Okta,
• AWS, Snowflake.

What you will do in this role

• Deploy software for Cloud Prem and SAAS customers.
• Respond to and diagnose system incidents in a timely and efficient manner, minimizing downtimeand impact on users.
• Collaborate with other engineers to establish root causes and implement effective resolutions.
• Continuously improve incident response processes and documentation for future occurrences.
• Proactively monitor and maintain the health and performance of our infrastructure and services.
• Perform routine administrative tasks such as system configuration, user management, and data backups.
• Identify and implement operational improvements to ensure ongoing system reliability and efficiency.
• Develop and implement scripts and automated solutions to streamline operational tasks and reduce manual workload.
• Participate in the on-call rotation to address critical incidents outside of regular business hours.
• Ensure effective handoff between on-call engineers and document post-incident information for future reference.
• Document processes for support and create, maintain and execute run-books for identified situations
• Provide tier 2/3 technical support to customers experiencing platform issues or requiring advanced troubleshooting
• Work directly with customer technical teams to resolve complex deployment, configuration, and integration challenges
• Conduct technical onboarding sessions and provide guidance on best practices for customer implementations
• Collaborate with customer success teams to ensure smooth customer experiences and rapid issue resolution
• Create and maintain customer-facing technical documentation, troubleshooting guides, and knowledge base articles
• Escalate customer feedback and feature requests to product and engineering teams
• Participate in customer calls and technical discussions to provide expert-level platform guidance
• Track and analyze customer support metrics to identify trends and areas for improvement

What you will need to be successful in this role:

• Education:BS degree in Computer Science or related field
• Experience:3+ years of experience in Site Reliability Engineering
• 2+ years experience working with cloud platform and cloud automation tools especially in AWS
• Strong experience with Kubernetes, Helm, Linux, AWS networking(VPC) and Terraform
• Experience with the GitOps model for deployment
• Familiarity with distributed version control
• Experience with monitoring and alerting tools (e.g., Prometheus, Grafana).
• Bazel and CueLang experience a plus
• Understanding of software configuration best practices
• Ability to wear multiple hats in a fast-paced environment
• Hands-on, "can do” attitude and a bias for action
• Low ego and high intellectual curiosity
• Comfortable working across time zones to support global customer base
• Excellent communication skills with ability to explain technical concepts to both technical and
• non-technical audiences
• Strong customer service orientation with patience and empathy when working with frustrated customers