Data Analyst I, Tech

About the Role

We are building new capabilities to strengthen our existing product features and elevate the customer experience by addressing key user pain points through granular insights into user behavior and engagement on our platform. Our initiatives focus on improving CSAT and LTV while reducing customer-facing defects. In addition, we are leveraging insights from support conversations to drive better product adoption and identify opportunities for continuous improvement.

As a Data Analyst, you’ll be the analytical engine behind these initiatives, partnering with Program Managers and Operations to bring structure, visibility, and actionable insights to complex data workflows related to the user experience by addressing critical incidents, outages and building an attribution logic around user impact. You’ll help the team measure what matters, identify performance gaps, and guide decision-making through data.

About the Team

At Uber, we reimagine the way the world moves for the better. Enabling this mission requires a strong foundation of operational excellence and innovative technology, and Uber’s Global Customer Experience (GCX) organization drives many of these critical capabilities, including app testing, localization and internationalization, map editing, routing diagnostics, and more. By combining advanced technology with human intelligence at scale, we operate high-impact programs efficiently while maintaining a strong focus on quality. Over time, we have built industry-leading expertise across both technology and operations to support these efforts.

Our tech-and-ops-driven approach, combined with Uber’s core platform capabilities, enables us to proactively identify and address product quality issues across key cross-functional initiatives. Through this work, we aim to create long-term impact for our users by continuously improving the quality of our products and features, ultimately delivering experiences that keep users engaged, satisfied, and build trust on the platform.

Basic Qualifications

• 1 year of work experience in Analytics/ Business Intelligence/ Mathematics, Statistics, Computer Science, Engineering, or related discipline is mandatory

Preferred qualifications

• 3+ years of professional experience in a data analyst, business intelligence, or quantitative analytical role.
• 3+ years of hands-on experience writing complex SQL queries for data extraction, wrangling, and analysis across large datasets.
• Experience using Python for data analysis, extraction, and visualization, including libraries such as Pandas, NumPy, and Plotly.
• Experience building automated, real-time reporting solutions and interactive dashboards using visualization tools such as Looker Studio or Tableau.
• Practical experience applying statistical methods (e.g., regression analysis, classification) and designing/analyzing A/B tests and experiments.
• Familiarity with Large Language Models (LLMs), Generative AI applications for data-driven workflows, and cloud-based data platforms (e.g., Google Cloud Platform).
• Experience using Google Apps Script, Google Colab, Google Sheets, and Google Slides to build custom workflows and deliver technical presentations.
• Background in customer experience (CX) analytics, including working with metrics such as CSAT, incident/outage user impact attribution, or customer support conversation data.
• Experience partnering directly with Program Management and Operations teams, including working across remote teams and varying time zones.
• Demonstrated ability to translate complex dataset findings into clear, actionable insights for cross-functional stakeholders.

For San Francisco, CA-based roles

The base salary range for this role is USD $113,000 per year - USD $125,000 per year.

For Sunnyvale, CA-based roles

The base salary range for this role is USD $113,000 per year - USD $125,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.