Service Desk Analyst

Job Description

Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with the Oakland County IT Service Desk.

Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution.

ITIL certification preferred. Additional Service Center responsibilities duties as required.

The assignment requires candidate availability Monday through Friday, approximately 40 hours per week, hours 8:00 a.m. - 4:30 p.m.

New hire will be trained on-site at Oakland County then working remote approximately three days/week & on-site two days/week.

Environment

CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat. Will be migrating to ServiceNow in 2025.