Remote Opportunity | IT Specialist/IT Admin

Job Title

IT Specialist/IT Admin

Location

Remote

Job Summary

We are seeking an IT Specialist / IT Administrator with hands-on familiarity in enterprise backup and recovery operations.

The ideal candidate will have experience or working knowledge of Commvault and Dell Data Domain, along with a solid understanding of fundamental data protection concepts such as backups, restores, retention, and immutability.

This is primarily an operational and coordination-focused position.

The resource does not need to have backup architecture or solution design experience. The role will support deployment activities, coordinate infrastructure and network changes, document backup and restore results, and ensure open changes and support tickets are properly tracked through completion.

Key Responsibilities

• Assist with operational activities involving Commvault backup and recovery solutions.
• Work with or support environments utilizing Dell Data Domain for backup storage and data protection.
• Perform or coordinate backup and restore activities and accurately document test results and outcomes.
• Support day-to-day backup, recovery, and data protection activities within an enterprise IT environment.
• Participate in deployment engagement calls and coordinate with infrastructure, network, security, and application teams.
• Maintain documentation related to backup jobs, restore activities, deployment tasks, and operational procedures.
• Submit and track firewall, network, and infrastructure change requests required for backup deployments and connectivity.
• Monitor open change requests, incidents, and support tickets, following up with appropriate teams to drive them to closure.
• Assist in troubleshooting basic backup failures, connectivity issues, restore problems, and related operational incidents.
• Work with technical teams and vendors to escalate issues that require advanced troubleshooting.
• Follow established change management, incident management, and IT operational processes.
• Maintain clear status reporting on deployments, open issues, risks, dependencies, and pending actions.

Required Qualifications

• Hands-on experience as an IT Specialist, IT Administrator, Backup Administrator, Infrastructure Support Specialist, or similar role.
• Good understanding of backup and recovery concepts, including:
• Backup and restore processes
• Backup policies and schedules
• Retention
• Data protection
• Immutable backups / immutability
• Backup storage
• Experience with Commvault, preferably supporting backup and restore operations.
• Experience with Dell Data Domain or similar enterprise backup storage technologies.
• Strong communication, organization, and follow-up skills.

Education Required

• Bachelor’s degree in computer science, Information Technology, Engineering, or equivalent practical experience.

About AgreeYa

AgreeYa is a global systems integrator delivering a competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 1,800+ professionals across offices. AgreeYa works with 550+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public Sector, Pharma & Biotech, Retail, Client, and others. Please visit us at www.agreeya.com for more information.

Equal Opportunity

AgreeYa is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status or other protected characteristics. Visit our website at www.agreeya.com/career-culture to learn about our Career & Culture.