ServiceNow developer ITSM with Now Assist

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Job Title: ServiceNow Developer – ITSM with Now Assist

Experience

8+ Years

Location

PAN India

Job Summary

• We are seeking an experienced ServiceNow Developer – ITSM with Now Assist to support and enhance ServiceNow ITSM solutions with a focus on Now Assist capabilities.
• The ideal candidate will be responsible for resolving incidents related to Now Assist Skills, implementing minor enhancements, troubleshooting issues, and collaborating with cross-functional teams to improve platform performance and user experience.

Key Responsibilities

• Resolve incidents and service requests related to ServiceNow Now Assist Skills.
• Perform basic troubleshooting and root cause analysis for Now Assist and ITSM-related issues.
• Implement small configuration changes, including:
• Prompt updates for Now Assist Skills
• Workflow modifications
• Minor integrations and configuration enhancements
• Monitor platform performance, review system logs, and identify opportunities for optimization.
• Test configuration changes in non-production environments and support deployment activities.
• Document technical changes, configurations, and troubleshooting steps.
• Collaborate with ServiceNow developers, ITSM teams, platform administrators, and business stakeholders to deliver enhancements.
• Follow ServiceNow development best practices and change management processes.
• Participate in code reviews, defect resolution, and continuous improvement initiatives.

Required Skills

• 8+ years of hands-on experience with ServiceNow Development.
• Strong experience in ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge Management).
• Hands-on experience with ServiceNow Now Assist features, Skills, or Generative AI capabilities.
• Good knowledge of JavaScript, Glide APIs, Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer, and IntegrationHub.
• Experience troubleshooting ServiceNow platform issues and analyzing system logs.
• Familiarity with REST/SOAP integrations and ServiceNow APIs.
• Experience with testing, documentation, and deployment activities.
• Strong analytical, communication, and problem-solving skills.
• Preferred Qualifications
• Experience with Now Assist Skill configuration and prompt tuning.
• Knowledge of ServiceNow AI/GenAI capabilities.
• Experience working in Agile/Scrum environments.

ServiceNow certifications such as

• CSA (Certified System Administrator)
• CAD (Certified Application Developer)
• CIS – ITSM (Preferred)

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.