QA Engineer – Contact Center / Telephony

Job Title

QA Engineer – Contact Center / Telephony

Location

Elk Grove, CA – Onsite

Employment Type

W2 Contract Only

Rate

$50/hour W2 all-inclusive

Key Requirements

• 3+ years of QA / Quality Engineering experience
• Experience testing Contact Center, Telephony, or CTI environments
• Experience with platforms such as Genesys, NICE, Five9, Avaya, Cisco, or comparable technologies
• Experience with Cyara or similar automated voice/channel testing tools
• Working knowledge of SIP, RTP, and VoIP fundamentals
• Experience with functional, integration, regression, end-to-end, exploratory, and UAT testing
• Test automation experience using Python, JavaScript, or comparable language
• Experience testing REST APIs and webhook integrations
• Knowledge of Git, SQL, application/service logs, and defect tracking
• Experience creating test plans, test cases, regression suites, and defect documentation
• Ability to manage multiple concurrent testing workstreams

Preferred

• AI/ML feature testing, including routing, intent classification, summarization, or virtual agents
• Omnichannel testing across voice, chat, email, and task
• Platform migration / feature-parity testing
• Playwright, Selenium, pytest, Jenkins, or similar automation frameworks
• Splunk, Grafana, Datadog, or comparable observability tools
• Performance/load testing and ITIL/ITSM experience

Have a Great Day!

Warm Regards,

Sania Wadhwa

Technical Recruiter

Contact Details

609-755-5388

Email

sania@applabsystems.com

4365 Route 1 South, Suite 105

Princeton, NJ 08540

www.applabsystems.com