Support Engineer – SCM Ticketing Systems

Position

Support Engineer – SCM Ticketing Systems

Location

Sunnyvale, CA / Sacramento, CA / Austin, TX – Onsite

Employment Type

W2 Contract Only

Rate

$50/hour on W2, all-inclusive

Role Overview

We are looking for a Support Engineer with strong SCM/Logistics and Order-to-Cash (O2C) knowledge to provide L1/L2 application and production support. The ideal candidate will have strong troubleshooting skills, experience with ticketing systems and observability tools, and the ability to bridge business and technical teams.

Functional Skills

• Strong knowledge of Logistics/SCM processes, particularly exception management.
• Good understanding of Order-to-Cash (O2C) business processes.
• Experience in L1/L2 Application and Production Support.
• Knowledge of Incident, Problem, and Change Management.
• Ability to perform Business Impact Analysis, prioritize incidents, and conduct Root Cause Analysis (RCA).
• Strong stakeholder management and customer-service orientation.

Technical Skills

• Hands-on experience with Log Analytics, Infrastructure Monitoring, and Observability tools.
• Strong troubleshooting and diagnostic skills using application and system logs.
• Experience with ServiceNow, Jira, Remedy, or equivalent ticketing systems.
• Knowledge of SQL queries, database concepts, and API troubleshooting.
• Experience working with global business and development teams.

AI / ML Skills

• Experience creating AI agents and automated reports is a plus.
• Knowledge of Machine Learning (ML) concepts.
• Experience with workflow orchestration is preferred.

Experience

• 5–8 years of experience in Application Support, Production Support, or Business Support.
• Experience supporting Order-to-Cash applications and business processes.
• Experience using log analytics and monitoring tools for incident investigation and performance analysis.

Role Objective

Act as the primary support contact for business users, leverage O2C domain expertise, provide L1/L2 production support, utilize log analytics for issue diagnosis, and effectively bridge business and development teams to ensure seamless business operations and continuous service improvement.

Have a Great Day!

Warm Regards,

Sania Wadhwa

Technical Recruiter

Contact Details

609-755-5388

Email

sania@applabsystems.com

4365 Route 1 South, Suite 105

Princeton, NJ 08540

www.applabsystems.com