Infrastructure / DevOps Engineer

Job Requirements

1.Infrastructure / DevOps Engineer

Role summary

Automate provisioning, deployment, and operational readiness of customer environments on GCP and AWS,including the infrastructure that runs RAG / knowledge pipelines.

You make environment creation andapplication promotion repeatable, secure, and observable.

You do not develop the conversational applicationsor the retrieval logic.What success looks like

• A new customer environment can be stood up from approved modules with minimal manual consolework.
• CI/CD pipelines promote the pre-built CCAI, voice, and chat packages plus customer config in acontrolled way.
• Logging, monitoring, secrets, and teardown/lifecycle processes exist for every environment, includingknowledge / RAG jobs and stores.Key responsibilities
• Implement and maintain Infrastructure-as-Code for GCP projects and AWSaccounts.
• Automate service enablement, networking, IAM bindings, secrets, and baseline logging on both clouds.
• Provision and operate infrastructure for RAG / knowledge pipelines: document stores, vector or searchindexes, embedding/index jobs, schedulers, and secrets.
• Build CI/CD pipelines that deploy pre-built application artifacts, customer-specific configuration, andknowledge-index refresh jobs.

Manage environment lifecycle

create, update, snapshot/backup where relevant, and tear down.

• Implement monitoring, alerting, and dashboards sufficient for go-liveand handoff, including pipeline job failures.Partner with the Architect to turn designs into reusable modules; partner with specialists and the DataEngineer to wire application and RAG deploy steps.
• Control cost via budgets, labels/tags, and idle-environment policy.Required qualifications
• 5+ years in DevOps, SRE, or platform engineering with production IaC.
• Hands-on Terraform on both Google Cloud and AWS.
• CI/CD experience

Practical security operations

secrets managers, IAM, private networking, audit logging.Google Cloud DevOps Engineer and/or AWS DevOps / SysOps certification.

• Experience deploying contact-center or conversational platforms.DevOps, Terraform, AWS CDK, GCP, CI/CD, Cloud Build, CodePipeline, IAM, secrets, landing zone, platform engineering,vector database, Vertex AI, BedrockWork Experience 7-10Years