Agile Scrum Master

The Scrum Master serves as a servant leader for one or more Agile delivery teams, partnering closely with Product Owners, Technology Leads, Developers, Quality Engineers, Business Analysts, and stakeholders to enable successful delivery of business and technology solutions. This role is responsible for facilitating Agile ceremonies, promoting Agile best practices, tracking delivery progress, managing risks and dependencies, and fostering high-performing, self-organizing teams. The Scrum Master will act as a coach and facilitator, helping teams continuously improve delivery effectiveness while ensuring alignment with organizational priorities and technology operating models.

In addition, this role will be instrumental in supporting business as usual delivery as well as strategic initiatives by creating greater transparency, accountability, and operational effectiveness across the delivery organization by serving as a Delivery Lead and Senior Technology Business Analyst supporting the Mercury and MLX client-facing platforms used by Global Markets institutional clients.

Additional responsibilities include

• Develop and maintain a deep understanding of application functionality, architecture, and integrations to effectively communicate platform capabilities to business stakeholders and technology partners.
• Act as a primary liaison between Lines of Business, Global Technology engineering teams, and enterprise partners to ensure alignment across delivery, risk, and control requirements.
• Elicit, analyze, and document business, regulatory, and technology requirements in accordance with *** standards.
• Translate requirements into clear user stories, functional specifications, and acceptance criteria to support accurate development, testing, and implementation.
• Lead end-to-end delivery execution across the Software Development Lifecycle (SDLC), including planning, dependency management, milestone tracking, and issue resolution.
• Ensure compliance with *** change management, risk, and governance frameworks, including MRA and enterprise technology controls.
• Execute program and project governance processes, including PPRT and other required forums and artifacts.
• Serve as Scrum Master for agile delivery teams supporting the Mercury platform, facilitating agile ceremonies and ensuring adherence to Global Technology agile practices.
• Manage work intake, prioritization, and execution using bank-standard JIRA workflows and tooling.
• Track, analyze, and report delivery health, agile metrics, risks, and dependencies to provide transparency to senior stakeholders.
• Partner closely with GIS, Risk, and enterprise control teams to manage, track, and remediate findings aligned to assigned AITs.
• Ensure mandatory enterprise deliverables are completed on time, properly documented, and audit-ready.
• Own platform documentation, including process flows, control documentation, training materials, and user-facing artifacts.

Primary Skill

Agile Scrum Master

Required Qualifications

• Strong experience serving as a Scrum Master in an Agile technology delivery environment.
• Deep understanding of Agile, Scrum, Kanban, and Lean principles.
• Proven ability to facilitate Agile ceremonies and manage team delivery activities.
• Experience coaching teams and stakeholders on Agile best practices.
• Strong stakeholder management, communication, and facilitation skills.
• Experience managing risks, dependencies, impediments, and competing priorities.
• Demonstrated ability to drive continuous improvement and team performance.
• Proficiency with Agile delivery tools such as Jira, Azure DevOps, Rally, or equivalent platforms.
• Strong analytical, organizational, and problem-solving skills.
• Experience working within large, matrixed organizations with multiple stakeholders.
• Ability to manage multiple priorities in a fast-paced technology environment.
• Strong knowledge of Software Development Lifecycle (SDLC) processes and delivery governance.

Desired Qualifications

• Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFe Scrum Master (SSM), or equivalent Agile certification.
• Experience within financial services, banking, or other highly regulated industries.
• Knowledge of SAFe Agile frameworks and Program Increment (PI) planning processes.
• Experience supporting distributed teams across multiple geographic locations.
• Familiarity with technology risk, audit, compliance, and regulatory requirements.
• Understanding of DevOps practices, CI/CD pipelines, and modern software delivery approaches.
• Experience facilitating cross-functional initiatives involving business, technology, risk, and control partners.
• Knowledge of Agile metrics and reporting, including velocity, burn-down, burn-up, throughput, and flow metrics.
• Experience supporting technology modernization, cloud transformation, or digital delivery initiatives.
• Strong change management and organizational transformation experience.