Hiring Application Support / Production Support Engineer

Job Title: Application Support / Production Support Engineer

Location

Mississauga, Ontario (Hybrid)

Duration

06–12 Months

Rate - 41 CAD on T4/hr.

Job Description

We are seeking an experienced Application Support / Production Support Engineer with 8–10 years of experience supporting business-critical applications and systems. The ideal candidate will have strong expertise in production support, incident management, troubleshooting, root-cause analysis, system monitoring, and application maintenance.

The role involves a combination of infrastructure and application support, along with development, scripting, automation, and release management activities. The candidate will be responsible for ensuring system availability, reliability, operational efficiency, and a positive customer experience.

Required Skills & Qualifications (Must-have qualifications that candidates must meet to be considered)

• 8–10 years of experience in Application Support, Production Support, or a related technical role.
• Strong experience in incident management, problem management, troubleshooting, and root-cause analysis.
• Hands-on experience with system monitoring, performance management, availability, reliability, and production alert monitoring.
• Knowledge of system commands, utilities, scripting, automation, and application debugging.
• Experience with SDLC/ISDLC processes, code reviews, testing, and application troubleshooting.
• Experience with change management, release implementation, and production support procedures.
• Ability to provide on-call support and collaborate with development teams and business stakeholders.

Preferred Skills & Qualifications (Nice-to-have skills but are not required)

• Experience in infrastructure optimization and performance tuning.
• Knowledge of project management practices and operational process improvements.
• Experience installing and maintaining third-party software and hardware.
• Strong technical documentation, knowledge-sharing, and team training capabilities.

Day-to-Day Responsibilities (Key tasks and expectations for the role)

• Provide application and production support by responding to customer requests, incidents, questions, and problem tickets.
• Troubleshoot technical issues, perform root-cause analysis, and implement effective resolutions.
• Monitor system alerts, performance, availability, and reliability while proactively addressing operational issues.
• Review and execute installation, release, and change plans in accordance with established change-management procedures.
• Develop, test, debug, and maintain programs, scripts, utilities, and automation solutions.
• Participate in code reviews, testing, deployments, and SDLC/ISDLC activities.
• Install and maintain third-party software and hardware changes.
• Improve monitoring, alerting, automation, and operational processes to enhance efficiency.
• Maintain technical documentation and support knowledge-sharing and team training.
• Collaborate with project leads, technical teams, business partners, and key stakeholders.
• Identify opportunities for continuous improvement, operational efficiency, and enhanced customer experience.

For immediate consideration please click APPLY to begin the screening process with Alex