Business Systems Analyst (BSA) - etransfer Temenos

Skills Required

Mandatory Keywords

Temenos T24, Temenos Telemetry, API Integration

AA Deposits products, Canadian Deposit product, terms, Chequeing registered product

Systems Analyst specializing in Non-Functional Requirements (NFRs) responsible for ensuring that systems, applications, and infrastructure meet performance, security, usability, and reliability standards. This specialist focuses on how our Core Banking Platform performs, acting as a technical bridge between business stakeholders, development teams, and IT operations to ensure high operational standards.

Key Responsibilities

Requirements Elicitation & Documentation

Identifying and documenting NFRs, such as system capacity, uptime, response times, and security compliance.

Performance & Security Monitoring

Reviewing IT infrastructure, monitoring security tools to mitigate risks, and identifying bottlenecks that could slow work or increase costs.

System Testing & Quality Assurance

Identifying and documenting requirements for technical tests—specifically load testing, stress testing, and security scanning—to ensure systems meet performance benchmarks.

Proactive Monitoring

Use observability platforms (e.g., Grafana, Microsoft App Insights, Splunk, etc.) to monitor the health and performance of applications, database, servers, and networks.

Alert Management

Configure, maintain, and tune alerting thresholds to ensure accurate notifications while minimizing noise.

Incident Management

Review current incident management process and provide recommendations to improve troubleshooting process, escalation process, and business- communication plan.

Compliance & Standards

Ensuring systems meet legal, regulatory, and organizational standards for data integrity, security, and accessibility.

Technical Optimization

Analyzing and improving existing system configurations and system logs to identify performance bottlenecks, and recommend or implement optimizations, maximizing efficiency, reliability, and accuracy.

Automation

Recommend scripts to automate routine maintenance, report generation, and data extraction.

Documentation

Create and maintain technical documentation, including SOPs (Standard Operating Procedures), playbooks, and knowledge base articles.

Collaboration

Work with core banking, QA, DevOps, Observability, Command Centre, and development teams to ensure proper monitoring coverage during, and after, software deployments.

Contingency Planning

Review current disaster recovery and business continuity plans and recommend enhancements based on upgraded platforms.

Key Performance Areas (NFRs)

Performance & Scalability

Response times, throughput, and capability to handle growth.

Security

Data protection, vulnerability assessment, and risk management.

Reliability & Availability

System uptime, failover capabilities, and redundancy.

Usability & Maintainability

Ease of use and ease of system support.

Required Technical Skills and Experience

Temenos

Working experience on Temenos Core banking platform like Temenos Transact, Temenos Payment. Monitoring experience through Temenos Telemetry

Monitoring Tools

Experience with tools like Splunk, Grafana, Microsoft App Insights.

Infrastructure Knowledge

Strong understanding of Windows/Linux operating systems, servers, and middleware.

Scripting & Querying

Proficiency in SQL and scripting languages (e.g., Python, PowerShell) for data analysis and automation.

Cloud & Network

Familiarity with cloud environments (AWS, Azure) and network components (LAN/WAN, firewalls).

ITIL Framework

Understanding of incident, problem, and change management processes.

• Hands on experience of AA Deposits products configurations on Temenos core.
• Business knowledge of Canadian deposits products including terms, chequings, registered products

Required Skills and Qualifications

Technical Expertise

Strong background in IT, including knowledge of databases (SQL), operating systems, network protocols, and system architecture.

Analytical Skills

Ability to analyze complex technical systems and conduct root cause analysis.

Documentation

Ability to translate technical findings into detailed reports and technical documentation.

Collaboration

Strong interpersonal skills to work between developers, project teams, and stakeholders.