Senior Front Office Application Support Analyst – Fixed Income x4

Be Part Of A High-Performing Team

Join a global financial-services organization supporting technology platforms at the center of institutional fixed-income trading. This role sits close to the Front Office and works across trading, technology, infrastructure, market data, vendors, operations, and control functions. The environment is highly operational, time-sensitive, and focused on platform stability, resilient trading services, effective incident response, and continuous improvement.

The position supports technology used across Rates and Credit markets, including pricing, risk, P&L, market connectivity, and electronic execution. It offers significant exposure to both the business and technical sides of a capital-markets trading environment.

What's In Store For You

• Engagement: W2 only (no C2C/1099).
• Hybrid opportunity based in New York City.
• 12-month engagement supporting business-critical Front Office trading technology.
• Direct interaction with traders, sales, operations, technology teams, vendors, and senior stakeholders.
• Broad ownership spanning production support, incident/problem management, releases, disaster recovery, operational controls, and platform improvement.
• Participation in an on-call/support rotation, with 24x7 availability depending on business needs.

How You Will Make An Impact

• Own day-to-day production support for technology supporting Fixed Income Rates and Credit businesses.
• Monitor trading applications, pricing and market-data feeds, interfaces, connectivity, electronic order flow, and execution workflows.
• Troubleshoot production incidents in real time and coordinate resolution across application development, infrastructure, networking, vendors, and business teams.
• Lead root-cause analysis and drive corrective and preventive actions following production issues.
• Serve as a key technology contact for traders, sales, middle office, and operations.
• Partner with business stakeholders to prioritize enhancements, improve platform reliability, and identify automation opportunities.
• Coordinate testing, releases, deployments, production-readiness activities, and post-release validation.
• Support connectivity and onboarding activities involving trading venues, brokers, counterparties, and technology vendors.
• Maintain operational documentation covering support procedures, recovery processes, dependencies, and escalation paths.
• Support disaster recovery, audit, compliance, access reviews, change management, and other operational-control activities.
• Develop dashboards, stability reporting, and service-level reporting that provide stakeholders with visibility into platform health and operational risk.

Requirements

Do you bring proven success supporting Front Office Fixed Income trading technology?

• 8+ years of Front Office application/production support experience; senior-level backgrounds are strongly preferred.
• Hands-on experience supporting Fixed Income Rates and/or Credit products.
• Strong understanding of business-critical, high-availability trading environments.
• Experience troubleshooting electronic trading workflows, market connectivity, pricing feeds, or related Front Office applications.
• Working knowledge of SQL and relational databases such as SQL Server/MSSQL or Oracle.
• Scripting or automation experience using Python, Bash, PowerShell, or comparable technologies.
• Experience with monitoring and observability technologies such as Geneos/ITRS, Grafana, Prometheus, LogicMonitor, eG, or similar platforms.
• Familiarity with enterprise scheduling tools such as AutoSys.
• Strong knowledge of incident, problem, change, release, and production-management practices, ideally within an ITIL-aligned environment.
• Ability to perform real-time debugging, log analysis, root-cause investigation, and production troubleshooting.
• Familiarity with electronic execution venues and market-data platforms.
• Strong communication skills and confidence working directly with Front Office users and senior business/technology stakeholders.
• Proactive ownership mentality with the ability to remain effective during high-priority production incidents.
• Ability to participate in scheduled on-call rotations and support critical systems outside standard hours when required.