Application Support Analyst

Title

Application Support Analyst

Location

New York, NY

Employment Type

Full Time

Compensation

Pay Range

$150,000 Per Year

Job Summary

This full-time position is based in New York, NY, providing technical support for payment and transaction processing platforms.

The role involves troubleshooting, incident management, and collaboration with various teams to maintain system functionality.

Familiarity with database management and scripting technologies is essential.

Key Responsibilities

Provide technical support for payment platforms, including cross-border and domestic payment schemes.

Manage incidents and change requests following industry standards to ensure reliable processing.

Collaborate with technology teams and stakeholders to communicate system issues and changes.

Coordinate with external partners on system upgrades and incident resolution.

Support regulatory and compliance reporting requirements.

Qualifications

Bachelor's degree in a relevant field is desirable.

Solid experience with Windows and Linux/Unix OS, and strong database skills.

Experience in financial services or banking, particularly in payments or FX operations.

Understanding of payment messaging standards and schemes.

Proven ability to manage vendor relationships and system upgrades.

Core Technologies

Windows | Linux/Unix | SQL | Oracle | PowerShell | Python

Contact Authorization

By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here https://www.mitchellmartin.com/privacy-policy

Benefits

Learn more about our benefits offerings here https://www.mitchellmartin.com/careers/benefits-perks

Onboarding Expectations

Learn more about our Onboarding Process here https://youtu.be/rjV_NFYjyY4

EEO Statement

Learn more about our EEO policy here https://www.mitchellmartin.com/eoe-statement

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