Service Desk Analyst

Title

Service Desk Analyst

Duration

5 Months

Location

Sherwood, OR

Description

Contract Service Desk Analyst are responsible providing support to end users when they contract call the service desk line.

The contractor may also be required to take on-call shifts.

RESPONSABILITIES

• Assist employees when they call the services desk
• Respond to emails, log tickets, update tickets, and resolve tier 1 support issues
• Be the primary owner of a ticket. See the ticket from start to finish to ensure work is finished
• Write knowledge base articles to help reduce future tickets and enable our end-users to self-service
• Able to lift 35 pounds
• Able to work at a desk for an 8-hour shift

Requirements

REQUIREMENTS

The Contractor Service Desk Analyst needs to have knowledge of the following software and frameworks:

• Basic ITIL Concepts
• Microsoft 365
• Microsoft Office
• Experience supporting iOS devices
• Experience troubleshooting technical issues
• Experience providing support in a remote environment