Engagement Manager / Engagement Lead, Housing AI Platforms

About the Role

This is a founding-team role on a high-visibility platform initiative at a fast-growing AI company focused on housing and property management. The position blends strategy, operations, and product work to bring a next-generation AI platform to market, owning customer deployments end-to-end and building the operational foundation for rapid scale.

The ideal candidate comes from management consulting or a client-facing strategy and operations role at a high-growth tech company. You thrive in ambiguity, enjoy building repeatable systems from scratch, and are energized by working closely with both C-suite stakeholders and cross-functional product and engineering teams.

Key Responsibilities

• Own customer deployments from initial scoping and implementation through post-launch success
• Serve as the primary bridge between clients and internal product and engineering teams, translating real-world needs into clear, actionable requirements
• Build and scale an operational playbook for a new platform, creating repeatable processes that support rapid growth
• Manage complex, multi-faceted client projects while aligning senior stakeholders and keeping initiatives moving forward
• Act as a strategic partner to C-suite leadership, helping shape product direction and build a scalable post-sales motion
• Identify patterns across client engagements and feed structured insights back into product roadmap conversations
• Establish and track success metrics for each deployment, ensuring clients realize measurable value quickly

Required Skills & Experience

• 3 to 8 years of experience in management consulting or a client-facing strategy and operations role at a high-growth technology company
• Demonstrated ability to manage complex projects with multiple senior stakeholders simultaneously
• Experience translating ambiguous client needs into structured requirements for technical teams
• Comfort operating in early-stage or zero-to-one environments where processes are still being built
• Strong executive communication skills, written and verbal
• Ability to work on-site in New York City, Chicago, or Toronto

Preferred Skills

• Experience in housing, property management, or real estate technology
• Prior exposure to AI, SaaS, or platform product deployments
• Track record of building or contributing to post-sales or customer success playbooks
• Experience working directly with C-suite or VP-level clients on strategic initiatives