Desktop Support Engineer

Desktop Support Engineer

Location

Malvern, PA (Onsite)

Duration

6 Months Contract

Experience

4-6 Years

Rate

25/hr

Job Overview

We are seeking a highly motivated Desktop Support Engineer to provide L2/L3 technical support for end-user computing environments. The ideal candidate will have strong troubleshooting skills, hands-on experience supporting Windows desktops, Microsoft applications, printers, and VIP users in an enterprise environment.

Required Skills

• 4-6 years of experience in Desktop Support/Deskside Support roles.
• Strong experience providing L2/L3 Desktop Support.
• Expertise in Microsoft Windows operating systems.
• Experience troubleshooting hardware, software, and network-related issues.
• Hands-on experience with:
• Microsoft Outlook
• Microsoft Office Suite
• Desktop/Laptop hardware support
• Printer configuration and troubleshooting
• Experience supporting executive/VIP users.
• Strong analytical, problem-solving, and communication skills.
• Ability to work Consultantly and collaboratively within a team environment.

Key Responsibilities

• Provide L2/L3 desktop support for end users.
• Diagnose and resolve desktop, laptop, and peripheral device issues.
• Troubleshoot operating system, application, email, and connectivity issues.
• Perform device validation and physical inspection of IT assets.
• Maintain and verify device inventory records.
• Execute basic hardware troubleshooting and repair activities.
• Power on/off devices and validate operational status.
• Reset remote management credentials and connection IDs.
• Reseat cables and verify physical connections.
• Assist remote support teams with on-site troubleshooting activities.
• Verify console messages, blue screen errors, and system alerts.
• Identify and report hardware failures and audible system errors.
• Support printer installations, configurations, and issue resolution.
• Deliver exceptional customer service while interacting with end users, vendors, and stakeholders.