Business Systems Analyst

Role Name

Business Systems Analyst

Location

Toronto, CA (Hybrid)

Duration

Contract

Required Qualifications

7+ years of Business Systems Analysis experience in enterprise environments.

Recent experience in the Hospitality or Retail industry.

Experience working with CRM, POS, reservation, booking, loyalty, and financial systems.

Proficiency in Agile and Waterfall delivery models.

Experience with Jira, Confluence, Azure DevOps, or comparable tools.

Strong stakeholder management, communication, and documentation skills.

Experience supporting full software development lifecycle (SDLC).

Expertise in requirements gathering, process modeling, and documentation.

Strong analytical and problem-solving skills.

Excellent verbal and written communication skills.

Good to have

Strong experience with Property Management Systems (PMS) such as Oracle OPERA, Maestro, Cloud beds, or similar platforms.

Knowledge of cloud platforms such as Azure or AWS.

CBAP, PMI-PBA, Agile, Scrum, or SAFe certifications.

Hands-on experience using AI-enabled tools such as Microsoft Copilot to improve productivity across the software development lifecycle, including documentation, requirements management, user story refinement, and knowledge management."

Key Responsibilities

Collaborate with business stakeholders to gather, analyze, and document business, functional, and non-functional requirements.

Lead discovery workshops, stakeholder interviews, and process mapping sessions.

Create detailed business requirements documents (BRDs), functional specifications, user stories, acceptance criteria, use cases, and process flows.

Facilitate prioritization sessions and support product backlog management.

Conduct gap analysis, process improvement, and solution impact assessments.

Support UAT planning, execution, defect resolution, and production rollout activities.

Participate in Sprint Planning, Backlog Grooming, Daily Standups, Reviews, and Retrospectives