ServiceNow Developer – ITSM / CSM / FSM

FyerX is hiring experienced ServiceNow Developers for one of our clients in Coimbatore. We are looking for professionals with 3–6 years of experience in ServiceNow development, customization, workflow automation, and integrations.

The ideal candidate should have strong hands-on experience in ServiceNow catalogue development, ITSM/CSM/FSM modules, scripting, and API integrations, with the ability to contribute across the complete Software Development Life Cycle (SDLC).

Job Details

• Job Title: ServiceNow Developer – ITSM / CSM / FSM
• Experience: 3–6 Years
• Location: Coimbatore, Tamil Nadu
• Working Days: Monday to Friday
• Working Hours: 9:00 AM – 6:00 PM
• Industry: IT Services / Technology
• End Client: KG Invicta Services (KGIS)

Job Summary

We are seeking a skilled ServiceNow Developer to design, develop, customize, and maintain ServiceNow applications and modules.

The role involves end-to-end ServiceNow development, including service catalogue configuration, workflow automation, scripting, third-party integrations, testing, and application support.

The selected candidate will work across the complete development lifecycle, ensuring high-quality deliverables while following established development standards and processes.

Key Responsibilities

• Develop, configure, and customize ServiceNow applications, modules, and service catalogues.
• Design and implement workflows, business rules, client scripts, and UI policies.
• Work on ServiceNow ITSM, CSM, and FSM modules.
• Develop and maintain ServiceNow integrations with external applications using REST APIs and other integration technologies.
• Perform requirement analysis, feasibility assessments, and technical estimations.
• Configure and customize Agent Workspace based on business requirements.
• Handle incident, request, and case management processes.
• Manage ServiceNow Update Sets and release deployments.
• Prepare technical documentation and maintain configuration changes.
• Develop unit test cases and perform unit and integration testing.
• Participate in code reviews, troubleshooting, and performance optimization.
• Ensure adherence to SDLC processes, quality standards, and configuration management practices.
• Collaborate with technical and functional teams to deliver ServiceNow solutions.

Requirements

• 3–6 years of experience in ServiceNow development and customization.
• Strong hands-on experience in ServiceNow Service Catalogue development.
• Good understanding of ServiceNow ITSM, CSM, and/or FSM modules.
• Proficiency in ServiceNow scripting and configuration, including:
• Business Rules
• Client Scripts
• UI Policies
• Workflows
• Agent Workspace
• Experience in ServiceNow Update Sets and release management.
• Working knowledge of REST API integrations and third-party system connectivity.
• Understanding of software configuration management tools and processes.
• Knowledge of SDLC, software estimation techniques, and quality processes.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Good communication and interpersonal skills.

Preferred Qualifications

• ServiceNow certifications such as CSA, CAD, or CIS.
• Experience integrating ServiceNow with enterprise applications such as SAP.
• Knowledge of SAP CPI or similar integration technologies.
• Experience in ServiceNow UI development and customization.
• Understanding of ServiceNow reporting and analytics.
• Familiarity with Agile development methodologies and CMMI quality standards.
• Experience in application testing, debugging, and performance optimization.