Help Desk Junior (Brasil y Paraguay) VP

• Create and update process documentation.
• Assignment, tracking and closure of technical support services provided to different clients of GSB Solutions. These activities include:
• Access the ticket management system, for the services assignment.
• Request notification from the engineer in case any problem arises during the service.
• Record the services performed in the corresponding database or ticket management systems.
• These activities are not limiting.
• It is a position to gain experience in the labor area, especially for recent graduates who wish to obtain a first job.
• Verifiable experience, at least six months experience in IT or customer care service.
• Team player.
• Responsible and organized.
• Resourcefulness and proactivity.
• Time management skills and ability to prioritize work.
• Attention to detail and problem-solving skills.
• Have written and verbal communication skills.
• Please read carefully the details of the application, which includes weekly workload and monthly salary

Other requirements

Location

remote - Brasil y Paraguay

Monthly Financial Contribution (USD 250).

Working hours

05:00 - 9:30

English Level : Advanced

Spanish Level: Advanced

Excellent work environment