IT Application Technical Analyst

The IT Application Technical Analyst is a mid-level position in the IT Application

Analyst job family.

The primary responsibility of the IT Application Technical Analyst is to provide highly

skilled technical expertise in business application administration. They consult and

collaborate with the application analyst, development, and infrastructure teams, as

well as business stakeholders to provide a high degree of system reliability,

availability and performance.

Perform business application administration

• IT Application Technical Analysts perform Business Application Administration tasks

as requested. These tasks include patching and upgrades, moving changes to

production, security configurations, spool management/administration, batch

management/administration, daily health checks (work processes, users, system

logs, dumps, locks, developer traces, system traces and disk space), user creation,

access rights configurations, backups, and creating/maintaining integration points

with other external systems.

Install, upgrade and maintain business application systems

• They install, upgrade and maintain business application for Dimension Data

companies. They apply Support Packages, Support Stacks, patches and component

upgrades. These individuals manage application users, authorisations and profiles.

They maintain the integrity of the application system environment by managing the

dev, QA, and production systems and the data they contain.

Resolve problems

• IT Application Technical Analyst perform troubleshooting and analysis for application

technical problems and issues. They work with application and infrastructure teams

to troubleshoot and analyse problems/issues.

Perform configurations

• They configure required monitoring configuration for the business applications

systems and databases. The IT Application Technical Analyst performs monitoring

and tuning on applications and databases.

Behavioural skills

• IT Application Technical Analysts demonstrate strong analytical skills with the ability

to investigate problems and develop/execute appropriate action plans. They

demonstrate the ability in exercising initiative and independent judgement on issues,

follow-up and resolution. They possess good time management skills and maturity in

handling complex issues and requirements with conflicting priorities and deadlines.

These individuals demonstrate good verbal and written communication skills. They

possess a positive can-do approach to work and a cautious, detailed work style.

In this position you will be required to

• Perform Business Application Administration tasks as requested.
• Install, upgrade and maintain Business Application systems including.
• Apply Support Packages, Support Stacks, patches and component upgrades.
• Manage Application users, authorisations and profiles.
• Maintain the integrity of the Application environment.
• Perform troubleshooting and analysis for basis problems and issues.
• Perform configuration for Business Application systems and databases.

Requirements

Education

• Degree in Computer Science/ Computer Engineering or related fields
• Application Certification preferred

Experience

• At least 3 – 4 years’ work experience in Business Application technical management
• Experience with OS and database management
• Experience in middleware and B2B applications

Personal

Skills and knowledge

• Demonstrate good verbal and written communication skills
• Demonstrate a positive can-do approach to work
• Demonstrate a cautious, detailed work style
• Possess strong analytical skills with good problem solving and solution

formulation skills

• Demonstrate good time management skills
• Display maturity in handling complex issues with conflicting priorities and deadlines

Attributes

• Demonstrate the ability in exercising initiative and independent judgement on issues, follow up and resolution

Next career steps

• Senior IT Application Analyst
• Principal IT Application Analyst

Experience

• At least 3 – 4 years’ work experience in Business Application technical management
• Experience with OS and database management
• Experience in middleware and B2B applications