Senior Architect (Chat Platform)

Role

Senior Architect (Chat Platform)

Location

Remote

Glider Assessment

Architect - Chat Platform, 10 question

Google Cloud's ecosystem (Dialogflow, GECX, AI Agents).

Experience integrating chat platforms with enterprise contact center solutions (e.g., Genesys).

Health Insurance or regulated industry business knowledge.

JOB DESCRIPTION

Senior Architect (Chat Platform)

JOB PROFILE SUMMARY

This job takes a lead role in designing, developing, implementing, supporting, and optimizing complex architecture strategies specifically for the enterprise Chat Platform. Focusing on conversational AI, scalability, and platform stability, this role ensures the completeness and integrity of system architecture by addressing stakeholder concerns, making technical trade-offs, and driving solutions for major initiatives (e.g., GECX, Dialogflow, AI Agents, and Genesys integration). The Senior Architect leverages deep expertise in Google Cloud Platform (GCP) and modern web technologies to enable robust business processes, guides technical teams through mentorship, and maintains cutting-edge knowledge of emerging AI and cloud trends.

ESSENTIAL RESPONSIBILITIES

Lead Architecture Design & Strategy

Take a lead role in specifying and designing large, complex architectures, solutions, and infrastructure elements for the Chat Platform. Focus on new feature delivery, high platform availability, low latency, and long-term scalability.

Conversational AI & Cloud Implementation

Drive the effective application of modern cloud-native technologies (e.g., GCP services, TypeScript, Node.js, Dialogflow, Gemini Enterprise for Customer Experience - GECX) in solution development, ensuring practicality, fitness for purpose, and optimal resource utilization.

Strategic Technical Decision-Making

Ensure the integrity of distributed system architectures by connecting stakeholder views, reconciling conflicting concerns, and providing definitive technical direction for initiatives such as IVA Voice, AI Agents, and Contact Center integrations (e.g., Genesys).

Technical Guidance & Mentorship

Provide expert technical advice, coaching, and mentorship to engineers, developers, and team members. Foster a high-quality development environment and drive engineering best practices across the chat ecosystem.

Problem Resolution & Process Improvement

Lead the resolution of complex architectural and technical challenges within the Chat Platform. Identify, propose, initiate, and lead significant improvement programs to enhance system reliability and performance.

Requirements Definition & Communication

Select and use advanced tools and methods to establish, clarify, and communicate functional and non-functional requirements for the platform's systems and users. Bridge technical and non-technical stakeholder groups effectively.

Emerging Technology Evaluation

Maintain in-depth knowledge of emerging technologies—particularly in AI/ML, cloud infrastructure, and conversational interfaces—to inform architecture development and align technical roadmaps with business strategy.

Education

Required

Bachelor's Degree in Information Technology, Computer Science, or a closely related discipline.

Preferred

Master's Degree in a related field.

Required

Minimum 5+ years of experience working in an IT discipline (software engineering, system architecture, or cloud infrastructure).

Minimum 5+ years of experience partnering with business disciplines to translate business capabilities into technical requirements.

Experience

Hands-on experience architecting and implementing Conversational AI platforms, particularly within Google Cloud's ecosystem (Dialogflow, GECX, AI Agents).

Experience integrating chat platforms with enterprise contact center solutions (e.g., Genesys).

Health Insurance or regulated industry business knowledge.

Technical Skills & Stack (Chat Platform Focus)

Cloud & Infrastructure

Google Cloud Platform (GCP) expertise (Cloud Run, Pub/Sub, Firestore, BigQuery, etc.), Cloud-Native Architecture, Terraform / Infrastructure as Code.

Conversational AI & Integrations

Gemini Enterprise for Customer Experience (GECX), Google Dialogflow, AI Agents, IVA Voice, Genesys Integration.

Backend & Web Technologies

TypeScript, Node.js, WebSockets, Distributed Systems Design.

Engineering Practices

CI/CD pipelines, comprehensive observability/monitoring/logging strategies, high-throughput/low-latency system design, application security, and authentication patterns.

Certifications

Google Cloud Architect Certification

Enterprise Architect (SCEA)

Project Management / Agile Certifications

About Us

InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 19 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.