IT Support Help Desk

Madre Integrated Engineering · Doha, Ad Dawhah, Qatar · Remote

About Madre Integrated Engineering

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Respond to user requests by phone, email, chat, or ticketing system; log, prioritize, and track issues through resolution.
Troubleshoot hardware, software, network, printer, email, and Microsoft 365 problems, providing remote or on-site support.
Escalate complex or unresolved incidents to the appropriate technical team and follow up to meet service targets.
Maintain accurate support records, update knowledge base articles, and assist with user accounts, equipment setup, and IT asset tracking.

Diploma or bachelor’s degree in Information Technology, Computer Science, or a related field.
Minimum 2–3 years of experience in a help desk or IT support role.
Working knowledge of Windows, Microsoft 365, computer hardware, printers, and basic networking.
Experience using a ticketing system and following incident management or IT service procedures; ITIL Foundation is an advantage.
Good communication and customer service skills; Arabic and English proficiency is an advantage.

Interested candidates can send cv to 31313903/ bency@madre-me.com