DevOps Engineer T3 (26-00310) -

Position

DevOps Engineer T3

Location

Remote

Duration

2088 Hours

Fully remote position

Possible convert to hire

[strong data-olk-copy-source="MessageBody"]Cloud Operations / DevOps Engineer

This Cloud Operations / DevOps Engineer will join an operations-focused team responsible for maintaining the availability, health, and performance of SAP Analytics Cloud environments in AWS. The role emphasizes troubleshooting, operational ownership, ticket resolution, CI/CD pipeline maintenance, infrastructure consistency, and disciplined on-call support.

Core Day-to-Day Responsibilities

• Troubleshoot customer-facing and internal production tickets before escalation.
• Investigate logs, metrics, alerts, and traces using tools such as Grafana and Dynatrace.
• Support SAC environment availability, performance, and reliability.
• Maintain and troubleshoot existing Jenkins CI/CD pipelines and OneTouch automated deployments.
• Perform Terraform-based infrastructure changes, environment consistency work, and drift remediation.
• Support Kubernetes/EKS workloads, including pod and service health, deployment failures, and Helm chart updates.
• Automate infrastructure and configuration tasks with Ansible.
• Manage secrets and configuration through HashiCorp Vault or comparable tooling.
• Participate in on-call rotations: one week at a time, 30-minute response SLA, and periodic after-hours maintenance windows.
• Maintain operational documentation and contribute improvements during onboarding and ongoing support.
• Candidate Profile and Hiring Criteria

Required Experience

Area

Target Requirement

Overall IT experience

10+ years preferred; consider 7+ years for a highly relevant cloud operations/DevOps background

Cloud Operations / DevOps

7+ years preferred

Terraform

5+ years preferred; must have hands-on troubleshooting and remediation experience

AWS

5+ years supporting AWS cloud environments

Jenkins

Hands-on CI/CD pipeline troubleshooting and operational support

Ansible

Hands-on automation and playbook troubleshooting

Kubernetes / AWS EKS

Production support experience

Docker

Working knowledge and production troubleshooting exposure

On-call

Experience supporting customer-facing production systems with defined SLAs

Education

Bachelor's degree in relevant field, or four additional years of equivalent experience

Must-Have Technical Skills

• Terraform: infrastructure changes, debugging, drift remediation, state awareness, and consistency across environments.
• Jenkins: diagnose, maintain, and stabilize existing pipelines; support automated OneTouch deployments.
• Ansible: automate configuration management and operational tasks; troubleshoot failed playbooks.
• AWS and AWS EKS.
• Kubernetes: deployments, pods, services, logs, health checks, and common failure patterns.
• Production monitoring and logging: Grafana, Dynatrace, or comparable observability tools.
• On-call and incident management under response-time expectations.
• CLI-based system and deployment troubleshooting.

Must-Have Behavioral Skills

• Clear, concise communication, especially during customer-impacting incidents.
• Strong customer service mindset and ownership.
• Curious, resourceful, persistent problem solver.
• Team-oriented; knows when to troubleshoot independently and when to escalate.
• Patient and effective in a long onboarding process, potentially up to three months for complete system access.
• Comfortable reading, following, and improving documentation.

Nice-to-Have Skills

• SAP Analytics Cloud (SAC).
• SAP Business Technology Platform (BTP).
• Comparable analytics/BI platforms: Tableau, Power BI, SAP BW.
• HashiCorp Vault.
• Dynatrace or comparable APM/logging tooling.
• Helm.
• GitLab CI or GitHub Actions.
• Agile delivery experience.