Agent Product Manager

Description

Notch is the AI operating system built for enterprises running complex, regulated operations. We deploy purpose-built agents that resolve real workflows end-to-end, compliantly and at scale across insurance and financial services.

We’re a fast-growing startup at the forefront of the AI revolution, helping companies scale smarter and cut costs. Our platform connects customer and employee interactions with back-office systems to automate complex workflows end-to-end - all delivered with the highest standards for auditability, explainability, and governance.

Backed by top-tier VCs, Notch has raised $45 million to date, including a $30 million Series A in March 2026 led by Headline, with participation from Lightspeed, Jibe Ventures, Illuminate Financial, Munich RE, and Phoenix.

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About The Role

As an Agent Product Manager at Notch, you will work directly with enterprise customers to design, deploy, and optimize AI agents tailored to their brand and workflows. You’ll own customer outcomes end-to-end, act as the bridge between customers and engineering, and help shape the future of our platform through real-world insights.

What You'll do

• Design, build, and refine AI agents alongside customers - diving deep into their workflows, challenges, and goals to craft tailored solutions.
• Create fast feedback loops with engineering - translating real-world needs into product improvements and new capabilities.
• Partner closely with your engineering pod to deliver new features and enhancements that support specific customer use cases.
• Own the full lifecycle of customer AI agents - from initial deployment through ongoing optimization and success.
• Represent Notch externally - collaborating with enterprise customers, driving key deployments, and showcasing the future of AI-powered CX.

Requirements

• Have 5+ years of relevant experience (e.g., product lead, Technical project lead).
• Are technically savvy - able to understand system integrations, workflows, and AI agent design.
• Possesses strong communication and relationship-building skills.
• Are comfortable operating in fast-paced, ambiguous environments, shaping solutions on the fly.
• Have excellent verbal and written communication skills in English.