IT Help Desk Specialist

IT Help Desk SpecialistNutex Health is seeking a self-starter IT Help Desk Specialist to serve as the primary contact for technical assistance for all company employees. You will be responsible for answering phone calls, creating service tickets, and assisting colleagues with hardware and software issues.

Responsibilities

• Serve as the first point of contact for personnel seeking technical assistance via phone or email.
• Perform remote troubleshooting using diagnostic techniques and investigative questioning.
• Handle device and user provisioning.
• Initiate and guide problem-solving processes.
• Escalate unresolved issues to the next level of support personnel.
• Provide accurate information on IT products and services.
• Record events and problems, along with their resolutions, in service tickets.
• Follow up with employees for status updates and additional information.
• Relay any customer feedback or suggestions to the appropriate internal teams.
• Identify and recommend improvements to existing procedures.
• Act as backup for other team members as needed.
• Perform other duties to support the organization as assigned.

Requirements and Skills

• Minimum of 1-2 years of professional experience with Microsoft products and cloud-based applications in a networked computing environment (e.g., Desktop, Active Directory).
• Ability to troubleshoot and resolve hardware issues related to printers, PCs, and scanners.
• Strong diagnostic and problem-solving skills for fundamental technical issues.
• Associate degree in IT, Computer Science, or equivalent experience.
• Experience in the healthcare industry is a strong plus.
• Relevant IT certifications (A+, Network+, CCNA, MCSA, etc.) are desired.