IT specialist (26-00618) -

We're seeking a dedicated IT specialist to join our team at [Company X].

As an IT specialist, you will manage system upgrades, resolve user queries, and optimise our technology infrastructure to align with business goals. The ideal candidate will oversee the organisation's IT infrastructure, troubleshoot issues, and provide technical expertise to ensure all operations run smoothly. As an integral part of our team, you will drive efficiency and innovation while safeguarding our digital assets.

If you're passionate about technology and thrive on information technology innovation, we encourage you to apply for the position. We offer a collaborative work culture, opportunities for professional development, and a competitive benefits package.

Objectives of this role

• Installing, configuring, and maintaining hardware, software, and network administration systems.
• Troubleshooting IT issues, resolving system outages, and providing technical support.
• Monitoring system performance and ensuring optimal uptime for all IT resources.
• Managing IT security protocols to protect systems from potential threats and vulnerabilities.
• Assisting with data backups, disaster recovery planning, and implementation.
• Managing inventory for IT equipment and recommending necessary upgrades or replacements.
• Documenting IT policies, procedures, and troubleshooting guides for internal use.
• Conducting periodic system analysis and audits to ensure compliance with organisational IT standards.
• Collaborating with other departments to understand technology requirements and integrate new technologies.

Your tasks

• Manage user accounts, permissions, and access controls within IT systems.
• Set up new user accounts, email configurations, and devices for team members.
• Install and update software applications, ensuring compatibility and data security.
• Monitor network traffic to identify and resolve connectivity issues.
• Configure servers, printers, and peripheral devices for company use.
• Perform routine maintenance and manage resources to optimise speed and reduce costs while maintaining efficiency.
• Coordinate with vendors for system purchases, warranties, or external support services.
• Respond to technical support tickets from employees or departments facing technical difficulties.
• Conduct training and guidance sessions on tools, IT security practices, and system usage.
• Analyse data from system logs to improve performance and identify risks.
• Document IT processes, configurations, and troubleshooting guides for reference.
• Stay updated with emerging technologies and trends to recommend improvements.

Required skills and qualifications

• BA Bachelor's degree in Information Technology, Computer Science, or a related field.
• 3-5 years of demonstrable experience as an IT specialist or in technical support, system analysis, network administration, or a related role.
• Proficiency in operating systems (Windows, Linux, macOS) and network technologies.
• Knowledge of network administration protocols, firewalls, and IT security best practices.
• Strong troubleshooting and problem-solving skills for hardware and software issues.
• Familiarity with cloud computing platforms (AWS, Microsoft Azure, Google Cloud).
• Understanding of cybersecurity principles and data protection practices.
• Excellent interpersonal and communication skills to interact with technical and non-technical stakeholders and assist users with varying technical proficiency.
• Ability to work independently or as part of a team to manage IT projects.
• Attention to detail and organisational skills to handle multiple tasks efficiently.
• Familiarity with IT help desk systems and ticketing tools.