Java Developer/Production Support Engineer

Ø Bachelor degree in a relevant field is desirable.

Ø Has a broad experience from either a development or operations perspective

Ø Experience working with web and Java/J2EE based applications

Ø Proficiency with Unix Commands and PL/SQL

Ø Should be able to work closely with a cross functional team

Ø Strong verbal and written communication skills as well as presentation skills.

Ø Knowledge of Monitoring Tools like SPLUNK, TELEAF would be added advantage.

Responsibilities

Ø Handle the sustainment engineering operations for the eCommerce platform

Ø Resolve critical issues impacting platform, customer experience and in turn revenue within the SLA.

Ø Providing Root Cause for critical issue and mitigation plan.

Ø Ensure process compliance including Sox controls.

Ø Ensuring the system stays healthy and running, which includes performance as well as other business KPI’s like traffic and order conversion.

Ø Provide quick turnaround time for critical issues like Security vulnerabilities and site outages.

Ø Designing and development of monitoring application, automated status reports and various other value ideas.

Ø Interacting with various stakeholders including business for discussion over long and short term solutions.

Ø Interaction with Client teams (IT and Business) over Process setup and improvements.

Ø Coordinating releases, including release planning and execution. Interaction with various teams during release execution for deployment and validation.

Ø Analyzing and resolving deployment issues.

Ø Front ending client escalations and mitigating them.

Ø Schedule and prioritize work and plan a sequence of operational activities that accomplish the planned targets. Set priorities and provide reports to the management.

Ø Analyzing the weekly performance report for different global markets and sharing the same with Management.

Ø Interacting with the offshore team as well as Dev teams for day to day operational activities, Quality Assurance using the proprietary tools of HCL.

Ø Interacting with onsite and offshore team for issue analysis and resolution

Thanks & Regards

ASHOK KUMAR

Sr. Lead / IT Recruiter

Paradigm Infotech

Call

443-640-0099

8830 Stanford Blvd, Suite 314, Columbia, MD 21045

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