Help Desk - Tier II

Help Desk - Tier II

Scott AFB, IL

MUST

Active DoD Secret Clearance

3+ Year of Help Desk/Desktop Support experience

Experience supporting NIPRNET and SIPRNET environments

Experience troubleshooting workstation hardware, software, and peripheral issues

Experience with desktop configuration and maintenance

Experience with workstation imaging, setup, installation, and upgrades

Experience replacing workstations and peripherals

IAT II certification

CCNA Security, CSA+, GICSP, GSEC, Security+ CE, or SSCP

Strong troubleshooting, diagnosis, and problem-resolution skills

Strong written and verbal communication skills

DUTIES

Provide 100% onsite Help Desk support for SDDC NIPRNET and SIPRNET customers

Troubleshoot, diagnose, and resolve workstation and peripheral hardware/software issues

Configure, maintain, and troubleshoot desktop platforms

Perform workstation upgrades, imaging, setup, and installations

Replace workstations and peripheral equipment as needed

Establish and maintain a knowledge database documenting service requests, problems, and resolutions

Maintain documentation supporting SDDC Brigade, Battalion, and Detachment-level customers

Provide the required Knowledge Database to the Government monthly

Ensure problems and resolutions are documented by the 10th business day of the following month

Follow approved baseline configurations and applicable support procedures

Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. “Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act“.