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L1 IT Support Specialist

Sourcefit · Eastwood Quezon City, Philippines · Remote

About Sourcefit

10 open jobs
  • Professional Services
  • 1,001–5,000 employees
  • Quezon City, Metro Manila, Philippines

Strong hiring record · median 24 days open

3030

Hiring signal

Ghost risk

Collects applications for future openings rather than a live role · How we score

All reasons
  • Collects applications for future openings rather than a live role

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  • Still listed on the employer's own board

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L1 IT Support Specialist at Sourcefit. We’ll keep it in your applied jobs, so you can see it later and be warned before applying to the same employer twice.

Position Summary

This role focuses on resolving technical issues, assisting users with software functionality, and providing a positive support experience through clear communication and efficient troubleshooting. The ideal candidate has a strong background in Microsoft Windows environments, enjoys problem-solving, and thrives in a fast-paced, collaborative setting.

Job Details

Work Setup

Work from home

Schedule

Monday to Friday, 8:00 AM to 5:00 PM Pacific Time

Holidays

Follows U.S. (PST) holidays

Responsibilities

  • Serve as the first point of contact for inbound support calls from existing customers
  • Assist users with software features, system navigation, and general application use
  • Document all interactions and technical details accurately in the CRM
  • Participate in daily ticket review meetings to track progress and ensure timely resolution
  • Follow up with clients on closed or pending tickets to confirm completion and satisfaction
  • Collaborate with internal team members to escalate technical issues when necessary
  • Adhere to company procedures, service standards, and support best practices
  • Contribute to a positive, high-energy, and fast-paced team environment

Qualifications

  • Two (2) years of recent experience in phone-based technical support
  • Two (2) years of recent Windows IT support experience
  • Strong knowledge of Windows 10 & 11 operating systems and related devices
  • Excellent English communication skills, both verbal and written
  • Strong people skills with the ability to listen actively and communicate clearly
  • Ability to follow instructions, adapt quickly, and learn new tools and processes
  • High school graduate or equivalent

Nice to Have

  • Experience working in the healthcare industry or supporting healthcare-related software
  • Solid understanding of common healthcare and clinical terminology
  • Prior experience with billing systems and Electronic Health Records (EHR) platforms
  • Proven ability to perform well in fast-paced, high-volume support environments

Skills

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