Field Services Engineer

Field Services Engineer

IT Support | Desktop Support | Financial Services

Position Summary

We are seeking a highly motivated and customer-focused Field Services Engineer to provide hands-on technical support to professionals within the financial services industry. This position is responsible for delivering exceptional onsite and remote IT support, troubleshooting desktop and light server issues, and ensuring the reliability and performance of end-user technology environments.

The ideal candidate will possess strong technical troubleshooting capabilities, excellent communication skills, and the professionalism required to support high-profile users in fast-paced financial services environments.

This role involves daily interaction with end users, technical teams, and external vendors, requiring a proactive, solutions-oriented approach to IT support and service delivery.

Key Responsibilities

• Provide onsite and remote technical support for desktops, laptops, mobile devices, printers, and business applications.
• Troubleshoot and resolve hardware, software, operating system, and network connectivity issues.
• Install, configure, maintain, upgrade, and relocate computer hardware, software, and peripheral devices.
• Support Microsoft Windows environments, Microsoft 365 applications, and related enterprise technologies.
• Troubleshoot network connectivity issues involving TCP/IP, DNS, DHCP, VPNs, LAN/WAN environments, and firewalls.
• Assist with Active Directory user administration, account management, and Exchange mailbox support.
• Configure and troubleshoot iOS and Android devices, including integration with mobile device management solutions.
• Support endpoint security technologies, including multifactor authentication, antivirus, antimalware, software firewalls, and web filtering.
• Perform system patching, software updates, preventative maintenance, and general IT infrastructure support.
• Coordinate with internal technical teams, vendors, and remote support resources to resolve escalated issues.
• Document technical incidents, troubleshooting procedures, resolutions, and system configurations.
• Maintain a high level of professionalism, responsiveness, and customer service when interacting with end users.
• Assist with technology deployments, workstation setups, office relocations, and infrastructure improvement initiatives.

Required Qualifications

• Associate's or bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
• 1–3 years of hands-on desktop support, field services, or end-user technical support experience.
• Strong experience troubleshooting Microsoft Windows operating systems and Microsoft Office/Microsoft 365 applications.
• Experience supporting desktops, laptops, printers, mobile devices, and common business applications.
• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, LAN/WAN, VPNs, routing, switching, and firewalls.
• Experience installing, configuring, and troubleshooting hardware, software, and operating systems.
• Familiarity with Active Directory, user account administration, and basic server support.
• Understanding of cybersecurity fundamentals, including multifactor authentication, endpoint protection, and secure remote connectivity.
• Excellent verbal and written communication skills with the ability to explain technical issues to nontechnical users.
• Strong analytical, troubleshooting, organizational, and time management skills.
• Ability to work independently while collaborating effectively with technical teams and external vendors.
• Professional demeanor and a strong commitment to delivering exceptional customer service.

Preferred Qualifications

• Previous experience supporting financial services organizations, including hedge funds, private equity firms, investment managers, or similar environments.
• Experience working for a Managed Services Provider (MSP) or supporting multiple client environments.
• Familiarity with financial market data platforms such as Bloomberg, Reuters, or FactSet.
• Experience supporting Microsoft Windows Server environments.
• Knowledge of Microsoft Exchange, email troubleshooting, spam filtering, and mailbox administration.
• Exposure to virtualization technologies, including VMware vSphere and Microsoft Hyper-V.
• Understanding of Infrastructure as a Service (IaaS), Virtual Desktop Infrastructure (VDI), and backup technologies.
• Experience with desktop imaging, workstation provisioning, and endpoint deployment solutions.
• Familiarity with cloud technologies, particularly Microsoft 365.
• Relevant technical certifications such as CompTIA A+, Network+, Microsoft, or equivalent.

Work Environment & Expectations

• Primarily client-facing technical support with potential for a long-term assignment at a single client location.
• Ability to work independently with moderate supervision while maintaining high service standards.
• Comfortable working in fast-paced office environments with multiple competing priorities.
• Flexibility to support occasional after-hours work, overtime, weekends, or business travel as needed.
• Ability to lift, move, and install computers, monitors, and related IT equipment.
• Strong attention to detail, adaptability, and willingness to learn new technologies.

Ideal Candidate Profile

The ideal candidate is a hands-on IT support professional who enjoys troubleshooting technical issues, working directly with end users, and delivering exceptional customer service.

Candidates with experience supporting financial services organizations or working within an MSP environment will be particularly well suited for this opportunity.

Success in this role requires a combination of strong Windows and Microsoft 365 support skills, networking fundamentals, hardware troubleshooting, and excellent client-facing communication abilities.