HelpDesk Analyst I - 3rd Shift (Tues-Sat 10pm- 6:30am)

A leading healthcare organization is seeking an IT Support Specialist to join a fast-paced technical support team. This role supports internal staff, patients, and visitors by resolving a wide range of technology issues in a high-volume environment. This is an excellent opportunity for someone who enjoys troubleshooting, providing exceptional customer service, and working in a mission-driven setting.

Key Responsibilities

• Provide technical support for end users across multiple platforms and devices
• Troubleshoot hardware, software, application, and connectivity issues
• Support Windows environments, mobile devices, virtual desktop technologies, and clinical applications
• Manage and resolve approximately 35–40 support tickets daily within a ticketing system
• Deliver remote support and device management assistance
• Escalate complex technical issues when necessary
• Maintain accurate documentation and ticket updates
• Collaborate closely with team members to ensure timely issue resolution

Qualifications

• CompTIA A+ Certification required
• 2+ years of hands-on help desk experience at time of conversion
• Experience supporting Windows operating systems and mobile devices
• Strong troubleshooting and problem-solving abilities
• Excellent customer service and communication skills
• Ability to work effectively in a team-oriented, fast-paced environment
• Strong attention to detail and organizational skills

Additional Information

• Position is fully onsite for the first 6 months
• Upon permanent conversion, hybrid schedule available with 3 days remote per week
• Shift for the first two weeks is M-F 8-5 and then shifts to Tuesday - Saturday 10pm-6:30am
• Opportunity to grow within a stable and collaborative healthcare technology environment