Site Reliability Engineer

About TRG

At TRG, we work in a global, multicultural environment where talented people collaborate to develop technology that makes a real impact.

Our mission is to empower customers in their fight against crime and terror through advanced AI and Data Fusion technologies.

Technology is at the heart of what we do, but our people always come first.

Our Core Values define how we work

• Whatever it takes! We take ownership, solve problems, and deliver results.
• Passion is our fuel! We learn, grow, and continuously innovate.
• We make an impact! We challenge assumptions and focus on meaningful outcomes.
• We work together! We collaborate, support one another, and succeed as a team.

About the team

Our Operations team focuses on scalability, reliability, stability, and observability across TRG's production environments.

We are responsible for ensuring that our platforms remain available, performant, secure, and resilient, enabling our customers to rely on our technology when it matters most.

We work with a modern technology stack that includes Docker, Kubernetes, Elasticsearch, Prometheus, Grafana, Jenkins, Keycloak, multiple cloud providers, and various internal tools and services.

About the role

We are looking for a Site Reliability Engineer with solid hands-on experience in production environments who can take ownership of system reliability, monitoring, incident response, and infrastructure automation.

In this role, you will work closely with our Operations, DevOps, Engineering, and Customer Support teams to maintain and improve the reliability and performance of our platforms.

We are looking for someone who is comfortable troubleshooting complex technical issues, working independently on operational tasks, and proactively identifying opportunities to improve our infrastructure.

You will contribute to building scalable, resilient systems while balancing the need for continuous product delivery with production stability.

What you'll work on

• Production reliability: Monitor, maintain, and improve the availability, performance, and stability of our production environments.
• Incident management: Investigate and resolve production incidents, perform root cause analysis, and implement preventive measures.
• Monitoring and observability: Build and improve monitoring, alerting, logging, and reporting to proactively identify issues.
• Automation: Develop scripts and automated workflows to reduce manual operational tasks, improve efficiency, and minimize human error.
• Infrastructure management: Deploy, configure, maintain, and troubleshoot containerized applications and infrastructure.
• Service reliability: Collaborate with internal teams to define, monitor, and improve SLAs, SLOs, and SLIs.
• Performance optimization: Identify bottlenecks and contribute to improving system performance, scalability, and resource utilization.
• Disaster recovery: Support the development, testing, and automation of backup and disaster recovery procedures.
• Continuous improvement: Contribute to improving deployment processes, operational procedures, and infrastructure reliability.
• Documentation: Maintain clear technical documentation, incident reports, and operational runbooks.
• Cross-team collaboration: Work closely with Engineering, DevOps, and Customer Support teams to troubleshoot issues and support production releases.

What we look for

• 3+ years of relevant experience in Site Reliability Engineering, DevOps, Systems Engineering, Infrastructure Engineering, or a similar technical role.
• Solid hands-on experience administering and troubleshooting Linux-based systems.
• Practical experience working with Docker and Kubernetes, including deploying, managing, and troubleshooting containerized applications.
• Experience using Python, Bash, or similar scripting languages for automation and operational tasks.
• Experience with monitoring, logging, and alerting tools such as Prometheus, Grafana, Elasticsearch, or similar solutions.
• Experience supporting and troubleshooting production environments, including incident investigation and resolution.
• Good understanding of networking fundamentals, including DNS, TCP/IP, HTTP/HTTPS, and connectivity troubleshooting.
• Familiarity with CI/CD pipelines, version control systems such as Git, and automated deployment processes.
• Understanding of cloud infrastructure and experience working with at least one cloud provider.
• Ability to independently investigate technical issues, identify root causes, and implement reliable solutions.
• Strong problem-solving skills, attention to detail, and a proactive approach to improving system reliability.
• Good English communication skills and the ability to collaborate effectively with distributed technical teams.
• Willingness to participate in scheduled shifts and on-call rotations to support production availability.

You'll stand out if you have

• Experience with Infrastructure as Code, particularly Terraform.
• Experience managing databases and data platforms such as MongoDB, Elasticsearch, Redis, or ArangoDB.
• Experience with advanced Kubernetes administration, cluster troubleshooting, or infrastructure scaling.
• Experience implementing or improving SLIs, SLOs, SLAs, and incident management processes.
• Familiarity with security practices, access management, and tools such as Keycloak.
• Experience with disaster recovery planning, high-availability architectures, or performance testing.
• Experience working with distributed systems, microservices, or complex cloud environments.

Your perks

• Flexible working hours to support work-life balance.
• Yearly performance bonus to recognize your contributions.
• Medical insurance allowance to support your health and well-being.
• Daily lunch allowance for your working days.
• Gym allowance to support an active lifestyle.
• Udemy unlimited subscription for continuous learning and professional development.
• Structured onboarding and training to help you settle into your role.
• Equipment and home office support to ensure you have everything you need.
• Gifts and rewards to celebrate birthdays, anniversaries, and personal milestones.
• Team-building activities, company events, and opportunities to connect with colleagues from around the world.

Important

Due to the critical nature of our services and our commitments to customers, this role involves participation in scheduled shifts and on-call rotations, coordinated within the team.

About us

TRG TECH RESEARCH GROUP LIMITED develops advanced AI and Data Fusion technologies for civilian protection.

Our mission is to empower customers to fight crime and terror through state-of-the-art intelligence technologies.

Our flagship product, Intellectus, is a cloud-based, all-in-one intelligence fusion platform integrating web intelligence, discovery capabilities, advertisement intelligence, virtual identity management, and third-party data sources.

Want to learn more? Visit our website and LinkedIn page.

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