Cloud Support Tech PM

About The Job

Location – Mumbai, Work from Office all 5 Days.

Exp - 8+ years

Location – Jogeshswari west- Mumbai

Essential Job Functions

Core Responsibilities

🔹 Service & Incident Management

• Own major incident (P1) management
• Coordinate response across Cloud Ops, Engineering, Security, and Vendors
• Drive Root Cause Analysis (RCA) and corrective actions
• Ensure SLAs are met

🔹 Customer & Stakeholder Management

• Act as the single point of contact for key customers
• Provide clear status updates during incidents
• Translate technical issues into business impact
• Build trust through transparency and follow-through

🔹 Process & Program Ownership

• Define and improve support workflows
• Standardize escalation, on-call, and handoff processes
• Drive operational excellence initiatives (automation, runbooks, knowledge base)

🔹 Metrics & Reporting

• Track KPIs such as:
• MTTR (Mean Time to Resolve)
• Incident volume & trends
• SLA compliance
• Customer satisfaction
• Present insights and recommendations to leadership

🔹 Continuous Improvement

• Identify recurring issues and systemic gaps
• Partner with engineering for long-term fixes
• Lead post-incident reviews and learning sessions

Key Skills Required

Technical (Working Knowledge)

• Cloud platforms: AWS / Azure / GCP
• Core services: Compute, Storage, Networking, IAM
• Containers & Kubernetes (basic concepts)
• Monitoring, logging, alerting
• Incident management tools (PagerDuty, ServiceNow, Jira, etc.)

Management

• Planning & prioritization
• Risk management
• Dependency tracking
• Clear documentation

Excellent Communication Skills

Should well understand and help

• Reduces downtime
• Improves customer trust
• Makes support teams more efficient
• Creates feedback loops that improve cloud products

How to Apply

Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

Unlock Rewards

Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral

0-2 years

INR 5,000

2-6 years

INR 7,500

6+ years

INR 10,000

About VARITE

VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.