Field Service Technician-2

Field Service Technician

Power Up Your Career—New Competitive Pay Rate!

Ready to build a career where no two days are the same? Join WOW! as a Field Service Technician and help connect customers to the internet, entertainment, and communication services they rely on every day.

This is a hands-on, customer-facing role for someone who enjoys solving problems, working independently, and being out in the field instead of behind a desk. You’ll install and troubleshoot services, educate customers, and help deliver the reliable experience WOW! is known for.

Why You’ll Love Working at WOW!

Performance bonuses that reward your contributions

Comprehensive benefits, including medical, dental, and vision coverage

401(k) with company match

Paid time off and paid holidays

Tuition reimbursement

Employee broadband discounts for employees living in a WOW! service area

Company-provided tools and professional uniforms

Career growth opportunities with a growing organization

What You’ll Do

As a Field Service Technician, you’ll work in assigned neighborhoods to install, maintain, and troubleshoot WOW! internet, phone, and video services. Your responsibilities will include

Completing new installations, reconnections, disconnections, upgrades, downgrades, and service changes

Installing and relocating outlets, modems, converters, wiring, and related equipment

Troubleshooting service issues from the customer’s equipment to the network tap

Testing, maintaining, splicing, repairing, and replacing coaxial cable and related components

Performing network troubleshooting, including ping tests, traceroutes, and speed tests

Checking signal levels, picture quality, voltage, and system performance

Identifying and correcting causes of signal degradation or service interruptions

Educating customers on how to properly use their equipment and services

Monitoring and repairing system, drop, and in-home signal leakage

Maintaining system security by securing unused ports, drops, and pedestals

Completing work orders, service records, logs, and reports

Maintaining assigned tools, equipment, inventory, and company vehicle

Following WOW!, FCC, NESC, and OSHA safety and technical standards

Delivering friendly, professional, and dependable customer service

Supporting and training other employees when needed

Completing other duties as assigned

What You’ll Bring

Strong customer service and communication skills, including the ability to explain technical information in an easy-to-understand way

The ability to work independently, manage priorities, and respond to time-sensitive issues

Comfort using hand tools, testing equipment, and mobile applications

The ability to accurately maintain records, work orders, and service documentation

The ability to read maps and navigate assigned service areas

Availability to work a flexible schedule, including evenings, weekends, and on-call shifts

A valid driver’s license and a good driving record

Experience using signal level meters, volt-OHM meters, spectrum analyzers, or similar testing equipment is helpful.

Physical Requirements and Working Conditions

This is an active, hands-on position performed indoors and outdoors in a variety of environments. You must be able to

Stand and walk for extended periods across different types of terrain

Work outdoors in varying weather conditions and temperatures

Carry, climb, and safely operate an extension ladder approximately 28 feet long and weighing up to 75 pounds

Lift and carry up to 90 pounds

Work at elevated heights, including roofs and utility poles

Work in tight or poorly ventilated spaces, including attics and crawl spaces

Bend, twist, kneel, crouch, crawl, reach, push, pull, and grasp

Safely use drills, hammers, wrenches, screwdrivers, and other hand tools

Work with small components and distinguish between different wire sizes and colors

Use close and peripheral vision and adjust visual focus

Work in environments that may contain dust, dirt, noise, insects, or cleaning solutions

Work safely near power lines and electrical equipment

Safely operate a company vehicle

Meet the physical requirements for applicable personal protective equipment, aerial lifts, ladders, and climbing equipment

WOW! is an Equal Opportunity Employer, including minorities, women, protected veterans, individuals with disabilities, sexual orientation, and gender identity.

All qualified applicants will receive consideration for employment

without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran