Senior Network Engineer (Level 3)

• Provide advanced diagnostics at system, application and infrastructure level for the system.
• cCarry out root-cause analysis for major and recurring incidents and own the permanent fix.
• Open and manage OEM back-to-back support cases under the same ticket and SLA clock.
• Own configuration, firmware and software maintenance and coordinate manufacturer releases and upgrades.
• Own the preventive-maintennace procedures and predictive monitoring for the system.
• Maintain the design documents, SOPs and knowledge base: mentor and sign off Level-3 competence.
• Provide technical assessments to the Change Advisory Board for changes to the system.
• Own network design-level troubleshooting, firmware strategy, capacity and major change: lead Aruba/HPE back-to-back.

Requirements

• Aruba (ACMP/ACEP) or Cisco (CCNP).
• ITIL Foundation.
• 7+ years senior network engineering experience.